Support Services

- Helpdesk support staff 1st & 2nd Line
- Telephone Support
- Installation (server and client)
- Problem Solving
- Upgrades and conversions
- Health-check
- Remote Management
- Emergency (24/7)

Escalit strives to provide rapid response times. Support issues are logged in our service desk and a trouble ticket is raised. Your issue is then routed directly through to the appropriate support technician to determine whether it is a hardware, LAN or software problem.

This enables us to ensure we fully understand the issue before an attempting to resolve it, either by telephone or remote management. 

If all else fails, we will dispatch a support technician with all the necessary parts/software to address the problem onsite